17 August 2023 - Our Refunds & Cancellation policy has been updated to ThriweCare Refunds & Cancellation Policy

Termination of Use: Discontinuation and Modification of the Service.

1. Cancellation

You may terminate your account at any time by following the procedures detailed on the UCare Health website or contacting customer service at contactus@thriwe.com. If you violate any provision of these Terms, your permission from us to use the Service will terminate automatically. In addition, UCare Health may in its sole discretion terminate your user account on the Service or suspend or terminate your access to the Service at any time if you violate any provision of these Terms, if we no longer provide any part of the Services or for any other reason, with or without notice. We also reserve the right to modify or discontinue the Service at any time (including by limiting or discontinuing certain features of the Service), temporarily or permanently, without notice to you. To the fullest extent permitted under applicable law, we will have no liability on account of any change to the Service or any suspension or termination of your access to or use of the Service, provided that if UCare Health ceases to operate the Service and terminates your access to the Service accordingly, then you will be entitled to a pro-rated refund of any prepaid fees that you have paid to UCare Health for use of the Service subject to return of the device / devices with the original box/price tag, original packing and invoice provided as part of your healthcare package, in working condition to UCare Health. Upon the termination of your account or this agreement for any reason, UCare Health may at its option delete any data associated with your account. You can return your device to the Company within a week (07) days of delivery by placing a "Cancel Order" request by phone call with the Company's Customer care centre by phone or via email to contactus@thriwe.com. Returns will only be accepted for unused product(s) and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of "Cancel Order" request. Products must be returned in brand new and unopened condition with all the original packing, tags, inbox literature, freebies, accessories etc. It is advised that the return packets should be strongly and adequately packaged so that there is no damage of products during transit. The returned products are subject to verification and checks by UCare Health in order to determine the legitimacy of the complaint / return.

2. Refund

All eligible refunds against cancellation or Returns of Orders will be subject to deduction of 5% transaction fee of the product price paid, to cover Banking Transaction charges and surcharges. Additionally, UCare Health will deduct Rs.200/- to cover shipping and handling charges and the balance would be refunded to you. By requesting a refund the company is given to understand that you agree to the charges and terms set forth herewith. All refunds will be completed within 7 to 21 working days via a reversal or payment to your account or via cheque, depending on the current circumstances as determined by UCare Health. The cost for returning the package must be borne by you. The above policy is subject to change without any prior notice at the discretion of the company.

HEALTH CARD:

Refund & Cancellation

All payments made on the Platform or through other Channels are non-refundable and there are no refunds or credits available for partially used Paid Services or services not availed for the entire period. The Company solely reserves the right, and shall not be subject to any obligation, to refund the purchase amount if there is a technical error with the purchased service.

In exceptional cases, the user may submit a claim for a refund for the purchase of the UCare Health Saving Card Plan by emailing at contactus@thriwe.com and providing a clear and specific reason for the refund request and the exact terms that have been violated.

To be eligible for cancellation and refund, the consumer has to show that there was a default on the part of the Company failing which no refunds will be entertained. Once Company allows cancellation, refund requests must be submitted within 3 days of purchase of the Plan. Beyond 3 days refund shall not be entertained.

For any clarification regarding refunds and cancellations please write us at contactus@thriwe.com

The refund amount will be processed after deducting cancellation charges of Rs. 59 (50 + GST)

The refund amount will be credited to your account within 7 working days from the date of the refund request in the event of acceptance of a refund from us.

UCare Health’s decision on the refund and cancellation shall be final and binding on the user.